At Diamond Valley United Soccer Club (DVUSC), we work hard to ensure a positive and inclusive experience for all players and families. When a player registers, they secure a place in a team and help the club plan for the season’s resources, equipment, uniforms, and coaching.
Please note: Refunds are generally not provided once a player is registered.
However, in limited circumstances, a refund may be considered at the discretion of the DVUSC Executive Committee.
A refund will be offered if:
- The club is unable to place the player in a suitable team (e.g. due to team numbers or age group availability);
Additionally, refunds may be considered if:
- Exceptional or extreme personal circumstances exist (e.g. serious medical issues, relocation +10kms radius from DVUSC HQ).
In both cases, the following conditions apply:
Refund Conditions
- Requests must be made in writing to the DVUSC Secretary at secretary@dvusc.club
- The DVUSC Executive will review each request on a case-by-case basis.
- Any refund granted may be partial, to cover non-refundable expenses already incurred (e.g. insurance, registration with governing bodies, uniform costs, equipment, etc.).
- Refunds will not be given for changes of mind, personal schedule conflicts, or dissatisfaction with team placement or performance.
Timeframe
Refund requests must be submitted as early as possible, preferably before the season commences. Once the season is underway, refunds are unlikely to be granted unless under exceptional circumstances.